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FAQ
Cardigan helvetica sriracha, portland celiac truffaut woke
Refund
Ready-to-wear sneakers can be returned within the stated return period if they are unworn and in their original condition.
Because every custom pair is made specifically for you, personalized orders are generally non-refundable unless the product arrives with a manufacturing defect.
If your order arrives damaged or incorrect, contact us within 48 hours of delivery. We’ll work with you to resolve the issue as quickly as possible.
Delivery
Production times vary depending on the collection. Signature models are typically completed faster, while custom projects require additional craftsmanship. Estimate production time is 5 working days. Current production time is visible in product page.
Yes. Once your order has been shipped, you’ll receive a confirmation email with tracking details.
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Shipping & Returns
Simply contact us through our support page before sending your item back. We’ll provide the return instructions
Unless the product is faulty or incorrect, return shipping costs are the responsibility of the customer.
If the requested size is available and the shoes are unworn, we’ll gladly help arrange an exchange for eligible products.
Payment
We accept major credit and debit cards as well as secure online payment methods available during checkout via Stripe.
Payment is processed when your order is confirmed. For custom projects, additional payment arrangements may be discussed before production begins.